FAQ

Please be advised that due to the ongoing Covid-19 pandemic your order maybe delayed. Please know we are doing everything we can to minimise these delays. Thank you for your patience and stay safe. Lilybod x

HOW DO I KNOW WHICH SIZE BEST FITS ME?
Please visit our 24/7 LiveChat so we can personally assist you in finding your best fit.
You can also check out our size guide, which can be found here

HOW MUCH DOES DELIVERY COST? 
AUSTRALIA
We offer Free Express Postage on all orders.

NEW ZEALAND
We offer Express Shipping for a flat rate of 8 AUD

Please view SHIPPING page for full detail.

HOW LONG WILL MY ORDER TAKE TO ARRIVE? 
Orders are dispatched from our warehouse located in NSW Australia and are generally delivered within 1-2 working days for Express Shipping and 3-5 working days for Standard Shipping.

Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.

During holiday season delays in general shipping times may be effected. Your delivery is our absolute priority and we ask for your patience during these periods.

CAN I TRACK IT?
Once your order has been dispatched we will send you a confirmation email containing your specific tracking number.
If you do not receive please email orders@lilybod.com

WHAT IS YOUR RETURN POLICY?
lilybod offers a full refund or exchange on all our products within 30-days of receiving your order.
Please note we are unable to refund return shipping costs, except where the item is faulty.

Please view RETURNS page for full detail.

WHAT IF MY ITEM IS FAULTY?
We offer full refund (including all shipping costs) unless you’re happy with an exchange or replacement.

AM I RESPONSIBLE FOR DUTIES & TAXES ON TOP OF MY ORDER?
Duties and taxes may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.

WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept Visa, MasterCard, PayPal and Afterpay.

HOW CAN I CONTACT YOU?
We love talking to our customers!

Please visit our 24/7 LiveChat to connect with a member of our support team who will personally assist you with any question or inquiry including exchange and returns.

Alternatively you can email us at helpme@lilybod.com

(For an immediate response we highly recommend using our 24/7 LiveChat)

IS IT SAFE TO PURCHASE FROM LILYBOD STORE?
Sure is! lilybod is an Australian owned company. We use Secure Socket Layering (SSL) which is encryption technology specifically designed to ensure safe and secure transmission of all information. We do not store credit card details nor do we share any of your personal information with any third party.