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FAQ

HOW DO I KNOW WHICH SIZE BEST FITS ME?
Please visit our 24/7 LiveChat so we can personally assist you in finding your best fit.
You can also check out our size guide, which can be found here

NEXT BUSINESS DAY DELIVERY – AUSTRALIA *
We offer Australia Post Express delivery on all orders for a flat rate of 10 AUD.

  • Free Australia Post Express delivery for orders over 99 AUD

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
1 business day – Metro area **
1 - 2 business days – Outer areas **

Same day dispatch from our Sydney Australia warehouse when ordered before 1pm AEST.

AM I RESPONSIBLE FOR DUTIES & TAXES ON TOP OF MY ORDER?
There are no further taxes, duties or charges on Australian deliveries

CAN I TRACK IT?
You sure can! Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. You will also receive further notifications from Australia Post.

If you do not receive please email orders@lilybod.com

 

NEW ZEALAND

We offer Australia Post International - Express Courier for a flat rate of 15 AUD

  • Free Australia Post International - Express Courier for orders over 120 AUD

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
2 – 3 business days to most metro areas *

Same day dispatch from our Sydney Australia warehouse when ordered before 1pm AEST.

CAN I TRACK IT?
You sure can! Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. You will also receive further notifications from Australia Post.

If you do not receive please email orders@lilybod.com

AM I RESPONSIBLE FOR DUTIES & TAXES ON TOP OF MY ORDER?
No taxes or import duties to pay on arrival for orders under $1000 NZD
For orders over $1000 NZD duties and taxes may be applied by customs. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.

Please view SHIPPING page for full detail.

WHAT IS YOUR RETURN POLICY?
lilybod offers a full refund or exchange on our products within 30 days of order fulfilment, excluding discounted and/or sale items.

Please note we are unable to refund return shipping costs if applicable, except where the item is faulty.

Please view RETURNS page for full detail.

WHAT IF MY ITEM IS FAULTY?
We offer full refund (including all shipping costs) unless you’re happy with an exchange or replacement.

WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept Visa, MasterCard, PayPal and Afterpay.

HOW CAN I CONTACT YOU?
We love talking to our customers!

Please visit our 24/7 LiveChat to connect with a member of our support team who will personally assist you with any question or inquiry including exchange and returns.

Alternatively you can email us at helpme@lilybod.com

(For an immediate response we highly recommend using our 24/7 LiveChat)

IS IT SAFE TO PURCHASE FROM LILYBOD STORE?
Sure is! lilybod is an Australian owned company. We use Secure Socket Layering (SSL) which is encryption technology specifically designed to ensure safe and secure transmission of all information. We do not store credit card details nor do we share any of your personal information with any third party.

 

*Next business day delivery to all metro areas.

**Please be advised that due to the ongoing Covid-19 pandemic your order maybe delayed. Your order is our highest priority and we are doing everything possible minimise these delays. Thank you for your patience and stay safe. Lilybod x

During holiday season delays in general may affect delivery times.